Personal Lines Customer Service Representative

• Direct responsibility for the professional delivery of service to an established insurance book of business. 
• Evaluation and improvement of work processes and standards to improve the customer experience  
• Foster open channels of communication, resolve problems, and promote teamwork
• Identify opportunities for new and improved sources of revenue generation
• Collaborate and contribute in a positive work environment that fosters excellence and engagement; focusing on building customer loyalty


• Must have personal insurance CSR experience
• Insurance industry experience working with Applied Software for 5+ yrs

• Successful experience working to fulfill customer expectations in the insurance field
• Strong critical thinking, problem solving ability, sound judgment, and process orientation
• Strong computer and technology skills; Fluent in MS Word, MS Excel and MS PowerPoint
• Ability to effectively interact with managers, employees, and customers
• Ability to successfully work in a fast paced, rapidly changing environment 
• Good oral and written communication skills
• Demonstrates through action, high integrity
• Strong analytical and organizational skills; ability to take information/data to make effective business decisions 
• Innovative and creative; life-long learner  
• Motivated by goals and incentives
• Positive attitude; genuine enthusiasm for work and appreciation of others
• Bachelors degree a plus


First Louisiana Insurance has been a leader in the South Louisiana marketplace for Commercial, Personal, Specialty, Health, Life, Bonds, 401K/Retirement, Risk Management and Supplemental Plans. Based in Baton Rouge, Louisiana for over 50 years, First Louisiana Insurance promises to deliver the highest value to each and every client.

Attractive salary based on experience, performance based compensation, and benefits package. Benefits package includes:
• Health & Life insurance
• AD&D insurance  
• Disability Insurance
• 401K plan; company match
• Paid vacation and holiday


Interested? Email   No phone calls please.